Shipping & returns

NEXOL products are sold on Amazon.com, so your order, delivery and return are all managed through your Amazon account.

Shipping

Delivery options, dates and any shipping costs are shown on the Amazon listing and at checkout, based on your address. To follow an order, open Your Orders on Amazon.

Returns and refunds

Returns follow Amazon's return policy. To check whether your item can be returned and start a return, open the order in Your Orders. Amazon's returns help pages explain the process.

Damaged or incorrect items

If something arrives damaged, or it is not what you ordered, report it from the order in your Amazon account. Please do not use a product if its seal is broken or missing.

Need more help?

If Amazon can't resolve something about one of our products, reach us through our contact page.